Executive Summary

"Strategic IT Service Management (ITSM) Architect and ServiceNow Leader with over 16 years of experience driving large-scale digital transformation, process optimization, and enterprise architecture for global Fortune 500 organizations. Recognized expert in Configuration Management (CMDB), Common Service Data Model (CSDM 5.0), and Master Data Management (MDM). Proven track record of establishing Centers of Excellence (CoE), orchestrating complex platform rollouts, and seamlessly aligning IT service delivery with overarching business and financial strategies (TBM). Adept at bridging the gap between highly technical execution and executive vision while directing cross-functional, international teams."

Professional Experience

Data Architect Freelance

BNP Paribas | Montreuil, France
12/2025 – Present
  • Architect and optimize the enterprise technical IT data model (CIs and metadata), standardizing Master Data Management (MDM) principles strictly within the CMDB context.
  • Formulate robust Identification and Reconciliation Engine (IRE) rules within ServiceNow, mapping complex data feed workflows and establishing definitive sources of truth.
  • Deploy comprehensive data quality strategies focusing on deduplication, reliability, coverage, and automated obsolescence tracking.
  • Spearhead the integration and qualification of sophisticated new data sources, including complex multi-cloud orchestrators.
  • Establish and document cross-departmental data governance frameworks, guiding technical discovery teams and collaborating closely with ITSM, ITOM, security, and infrastructure stakeholders.

ServiceNow Service Architect Freelance

Legrand | Boulogne-Billancourt, France
10/2025 – 11/2025
  • Direct a high-impact advisory mission to modernize the global IT Service Model, facilitating the transition toward a high-velocity IT organization supporting 30,000+ end-users.
  • Design a target service architecture aligned with CSDM 5.0 and TBM taxonomy, ensuring a transparent and documented link between IT delivery costs and business consumption.
  • Rationalize the enterprise service portfolio, achieving a ~50% reduction in visible Business Services to drastically simplify and enhance the end-user portal experience.
  • Deliver a prioritized transformation roadmap to automate incident routing, dismantle support silos, and deploy granular Business Service Offerings (BSOs) for accurate cost allocation and SLA management.

ServiceNow Architect at CTO Office Freelance

Equans | Courbevoie, France
11/2024 – 09/2025
  • Governed the global ServiceNow CMDB architecture for a worldwide leader in multi-technical services, ensuring rigorous data quality and secure, scalable integrations.
  • Engineered standardized data ingestion processes utilizing Service Graph Connectors (SGC), Horizontal Discovery, and Cloud Discovery.
  • Established the CMDB governance model, mapped comprehensive RACI matrices, and instituted CMDB Health dashboards to enforce strict data quality metrics (Completeness, Compliance, Correctness).
  • Served as the CMDB Design Authority, leading global committees, updating process guides, and mitigating change impacts across all dependent ITSM processes.
  • Architected the structural data model for the UK HRSD rollout, validating choices to guarantee seamless architectural compatibility for future multi-business-unit expansions.

ServiceNow Global Process Owner Freelance

Chanel | Neuilly-sur-Seine, France
03/2024 – 09/2024
  • Championed global continuous improvement for ITSM processes across international retail and corporate divisions, chairing weekly steering committees to drive strategic alignment.
  • Optimized Knowledge Management workflows by seamlessly linking articles directly to the CMDB, overhauling approval chains, and refreshing user process guides.
  • Analyzed complex incident data to identify and resolve systemic pain points for end-users and support teams, addressing highly specific luxury retail operational use cases.

CMDB Product Owner Freelance

ODDO BHF | Clichy, France
09/2023 – 02/2024
  • Orchestrated the remediation of critical CMDB audit findings within a strictly regulated international banking environment, ensuring total security and compliance alignment.
  • Developed technical and functional architectures for Ivanti ITSM, CMDB, and Discovery systems, managing complex data exchanges and API integrations.
  • Directed product roadmaps, backlog prioritization, and deployment cycles, leading Agile ceremonies and providing transparent updates to executive steering committees.

ServiceNow CoE Director Freelance

Servier | Suresnes, France
04/2020 – 08/2023
  • Founded and directed the ServiceNow Center of Excellence (CoE), defining the global platform roadmap, budget, and governance model across ITSM, ITOM, CMP, and ITBM.
  • Commanded cross-functional Agile teams and managed vendor relationships, overseeing multi-million-euro budgets and driving enterprise-wide change management in compliance with strict GxP healthcare regulations.
  • Spearheaded Azure cloud integrations via Ansible, defining the Azure catalog and automating CMDB updates.
  • Overhauled CMDB modeling to handle non-discoverable data loading, defined service structures, and created custom query tools for robust CI searches.
  • Streamlined the IT Service Catalog, partnering with item owners to develop unified templates and deploy a seamless self-service model.

Project Director

DXC Technology | Montrouge, France
07/2019 – 03/2020
  • Credit Agricole: Directed the end-to-end design, build, and deployment of a custom ServiceNow CRM application (App Engine) to manage professional payment terminals, successfully meeting strict quality, timeline, and budget goals.

Engagement Manager

ATOS | Various Locations
02/2018 – 07/2019
  • African Development Bank (01/2019 – 07/2019): Program managed a large-scale enterprise migration from legacy systems to ServiceNow (ITSM, Performance Analytics) across the African market, championing Change Management to maximize user adoption.
  • Air Liquide (08/2018 – 06/2019): Directed the global deployment of ServiceNow ITOM (Discovery & Event Management), collaborating closely with security/architecture teams to integrate ITOM without operational disruption.
  • Shiseido (06/2018 – 11/2018): Automated complex global HR onboarding/offboarding workflows by architecting and implementing an integration between SAP SuccessFactors and ServiceNow HRSD.
  • Hôpital Citadelle (02/2018 – 08/2018): Fortified clinical IT environments by deploying BeyondTrust solutions for privileged access management and remote security.
  • L'Oréal (03/2014 – 09/2015): Ensured enterprise GDPR compliance by scoping, customizing, and deploying the ServiceNow GRC suite, overseeing both onsite and offshore teams.

Project Manager

SopraSteria | Paris Region, France
07/2011 – 09/2015
  • Société Générale (03/2014 – 09/2015): Executed RFP and managed the global migration to HP Service Manager; established uCMDB updates for infrastructure obsolescence tracking.
  • AXA (07/2011 – 03/2014): Standardized global ITSM practices by consolidating localized legacy tools into a single HP Service Manager instance, overseeing offshore data migration teams and building eLearning programs.

Product Owner

Accenture | Various Locations
03/2008 – 07/2011
  • ENGIE (10/2009 – 07/2011): Orchestrated critical data segregation and ITSM tool migrations following the corporate split of EDF and GDF.
  • City of Toronto (01/2009 – 10/2009): Managed unified transportation IT services utilizing Microsoft System Center.
  • Groupe Casino (03/2008 – 01/2009): Architected and deployed end-to-end ITIL change management processes via HP Service Manager.

Research Intern

Télécom SudParis | Évry, France
04/2007 – 12/2007
  • Engineered AI-driven algorithms to optimize virtual router deployments on resource grids, significantly enhancing network efficiency.

Education

Expert in Industrial Engineering of Products and Services

Centrale Supélec|2014

Master of Science and Technology, Health
Major: Computer Science - Computing Systems

Université Paris-Saclay|2006 – 2007

State Engineer in Computer & Information Sciences
Specialization: AI

University of Oran|2001 – 2006